Grievance Redressal
Naranganam Grama Panchayat
Major Grievance Redressal Mechanisms
1. Local Self Government Ombudsman
A high-level judicial authority to submit complaints regarding corruption, irregularities, abuse of power, or dereliction of duty against elected representatives or officials of local self-governing bodies. Headed by an authority holding the status of a High Court Judge.
2. Local Self Government Tribunal
A judicial forum to appeal against decisions, orders, license rejections, building permit cancellations, and similar actions taken by the Panchayat Board or Secretary. Headquarters: Thiruvananthapuram.
3. Chief Minister's Portal
Delays or other issues in receiving Panchayat services can be brought directly to the Chief Minister's attention online. Officials are bound to resolve grievances submitted via cmo.kerala.gov.in within a specified timeframe.
4. K-SMART Portal
An online single-window system by the Local Self Government Department. Citizens can submit service-related complaints online and track real-time status without physically visiting the Panchayat office.
5. Vigilance Department
Complaints regarding bribery demands, large-scale financial irregularities, or misappropriation of government funds in Panchayat offices can be directly reported to the Vigilance and Anti-Corruption Bureau.
